Privacy Policy for Cashless India
Cashless India (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy applies to the collection, use, and protection of personal data when you use our services, available through our mobile apps and website (collectively referred to as “Platform”). By using our Platform www.cashlessindia.in, you consent to the practices described in this policy.
I. Information We Collect
When you use our Platform, we collect the following types of information:
- Personal Information:
- Name, contact details (email, phone number), residential address, Aadhaar, PAN, and other documents required for identity verification and service registration.
- Account Information:
- Data related to your registration, login credentials, and account settings, which are needed to access our services.
- Transaction Information:
- Details about your financial transactions, including payment methods, transaction history, balances, and any payments made using our platform for our services.
- Mobile Device Information:
- Information about your mobile device (such as device type, operating system, IP address, device location) used to access our services, as well as communication details such as SMS and push notifications sent through the app.
- Documents and Photos:
- Images or scans of personal documents (such as Aadhaar, PAN) and other verification photos you upload as part of the registration and verification process.
- Usage Data:
- Information about your interaction with the Platform, including the pages you visit, the features you use, and how often you use our services.
II. How We Use Your Information
We use the information we collect to provide, improve, and personalize our services:
- Service Delivery:
- To process your registration, complete identity verification (e-KYC), and provide you with access to various government services available through our Platform.
- Transaction Processing:
- To process financial transactions, payments, and refunds, ensuring smooth and secure service delivery.
- Customer Support:
- To address your queries, concerns, or issues with the services and provide ongoing support for account management and troubleshooting.
- Service Improvement:
- To enhance your user experience, we analyze how you use the Platform, monitor app performance, and make improvements based on your usage patterns.
- Communications:
- To send important notifications about updates, changes to terms of service, promotional offers, and reminders related to the services you have subscribed to.
- Compliance with Legal Requirements:
- To comply with applicable laws, regulatory requirements, and governmental orders related to our services.
III. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted partners for specific purposes:
- Service Providers:
- We may share your information with third-party service providers (such as payment gateways, verification services, or support providers) to help us deliver our services.
- Legal and Regulatory Compliance:
- If required by law, we may disclose your personal information to comply with legal obligations or governmental requests.
IV. Data Security
We take the security of your personal data seriously and implement industry-standard measures to protect it:
- Encryption:
- Your personal data is protected using strong encryption technologies during transmission and storage.
- GeoTrust Certification:
- Our platform is certified by GeoTrust, ensuring that your data is secure and protected from unauthorized access.
- Regular Security Audits:
- We conduct routine security audits to identify and resolve any vulnerabilities in our system, ensuring a secure environment for your data.
V. Your Rights and Control
As a user, you have control over your personal information:
- Access and Update:
- You can access, update, or delete your account information directly through your account settings in the app or website.
- Data Deletion:
- If you wish to delete your personal information, you may request its deletion by contacting our customer support team. Please note that some data may be retained as required by law.
- Opt-out of Communications:
- You can opt out of promotional emails or SMS notifications by adjusting your preferences in the app or website.
VI. Cookies and Tracking Technologies
Our Platform uses cookies and similar technologies to collect and store information about your interactions with the site or app:
- Cookies:
- We use cookies to enhance the user experience by remembering your preferences and providing personalized content and advertisements.
- Analytics:
- We use third-party analytics tools (such as Google Analytics) to track user behavior and improve our Platform.
VII. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. We will notify you of any significant changes by updating the “Effective Date” at the top of this page. Continued use of the Platform after any changes indicates your acceptance of the updated policy.
VIII. Agreement to Privacy Policy: Use of Services
By using our services, you acknowledge that you have read, understood, and agreed to our Privacy Policy. If you do not agree with any part of this policy, we request that you refrain from using our services. We are committed to safeguarding your privacy and ensuring a secure experience, but if our practices do not align with your expectations or concerns, it is your right not to use the Platform. Your continued use of our services implies consent to the terms and conditions set forth in this Privacy Policy. Please contact us if you have any questions or concerns.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Email: support@cashlessindia.in
- Phone: [7739300445]
- Website: [www.cashlessindia.in]
Last Updated: [01-01-2024]
By using our Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.